Return, Exchange & Refund Policy – Anupam®

At Anupam®, our commitment is to provide you with top-quality products and ensure your satisfaction. This return and exchange policy is tailored to address concerns related to non-customized Anupam products, such as sinks and accessories. Please review the policy details below:

1. Return Eligibility:

   – Products eligible for return and exchange are limited to non-customized items, including sinks and accessories.

   – The return request must be initiated within 7 days of the purchase date.

   – The product must be in its original condition, unused, and in its original packaging.

   – Proof of purchase, such as the original receipt is required for all returns.

2. Return Process:

   – To initiate a return or exchange, please contact our Customer Service team at info@anupamkitchen.com. Provide your order number, details of the item to be returned, and the reason for the return.

   – Once your return request is approved, we will provide you with instructions on how to return the product.

   – *All returns/exchanges require a Return Material Authorization (RMA) form. [Click here to request an RMA form](insert RMA form link).*

3. Options Available:

   – Depending on the nature of the issue, we offer two options:

1. 1. Exchange: If the product is deemed defective, we will be happy to offer an exchange for the same or a similar non-customized product.
   2. Product Repair: In cases where the issue can be resolved through repair, we will arrange for the product to be fixed by our skilled technicians.

4. Exclusions:

   – This policy is applicable only to non-customized Anupam products, excluding custom-made or personalised items.

   – Exchange requests for used items or products purposefully harmed will be rejected.

5. Shipping Costs:

   – Customers are responsible for return shipping costs for items which will be conveyed once the RMA form is submitted.

6. Refunds:

   – Refunds for returns will not be provided, as this policy is focused on exchanges or product repairs.

7. Timelines:

   –Exchanges and repairs will be processed normally within 15 business days after the returned item is received and inspected.

8. Contact Information:

   – For any questions or concerns regarding our return and exchange policy, please contact our Customer Service team at info@anupamkitchen.com

Any updates to this policy will be reflected on our website. We appreciate your understanding and cooperation.